Support & Services


Service Center

Computer Rettungswagen
Wexstr. 30, 10715 Berlin – Wilmersdorf
U/S-Bahn Bundesplatz
City map

Opening times


Monday: 08:30 - 20:00 h
Tuesday: 08:30 - 20:00 h
Wednesday: 08:30 - 20:00 h
Thursday: 08:30 - 20:00 h
Friday: 08:30 - 20:00 h
Saturday: 10:00 - 18:00 h
Sunday: by appointment

030 / 69 565 800

On site-service

Our engineers come to you and repair your computer, your Internet or network.
Quick and reliably.
24 hours / 7 days
Phone: 030 / 69 565 800

Phone support

0,89 € / minute

For server inquiry call us now!
Monday - Friday : 10 :00 - 18: 00 Uhr

Phone : 030 / 69 565 800

For the claim of the phone support of service the customer accepts the general terms of business of the companyComputer-Rettungswagen.

The phone support occur at explicit wish of the customer.

Remote servicing

0,89 € / Minute

For server inquiry call us now!
Monday - Friday : 10 :00 - 18: 00 Uhr

Phone : 030 / 69 565 800

For the claim of the remote support of service the customer accepts the general terms of business of the companyComputer-Rettungswagen.

The remote support occur at explicit wish of the customer.

The remote access occurs via TeamViewer. Download TeamViewer for Windows now by clickung the button below:

TeamViewer download

Send us your components

Pleace send us all your components, which belongs to your devices.

  • power supply (if available) add please.
  • Matching software, like operating system, drivers or other ones, if available, please add.
  • Pack the components please carefully. Moreover air cushion foil or similar material is suited. Put the components in a stable cardboard lay please.
  • Print out the following form and lay it in the cardboard: Form for the dispatch
  • For data rescue of hard disks or USB-Sticks use this form please: Form for the dispatch (data rescue)
  • If you cannot print, please add a shapeless covering letter which should contain the following data:
    Name:
    Address:
    Phone, Mobile, e-mail:
    Device name::
    Model, standard number:
    Manual:
    Error Description:
    Other added components:
    Date and signature (PLEASE, NOT FORGOTTEN!!)
    Expiry of a repair:
  • After receipt your components you receive news by phone or e-mail.
  • You receive by e-mail or phone the costs for the repair.
  • If you agree and transfer the repair costs, the repair is carried out and your components are dispatched to you.
  • If you do not wish the repair, costs result for the mistake analysis and the dispatch.

    Dispatch address::

    Computer-Rettungswagen
    Wexstr. 30
    10715 Berlin
  • Customer reviews:

    Hans Werner

    The calculator in our company had got an infection with a heap of viruses. The employees have tried to remove the viruses, but without success. I instructed the computer rescue car with the distance of the viruses. This has clapped really and also did not last so long.

    Anke Tucholdt

    To our PC sits the whole family and then sometime it has happened, we had viruses. The virus program which had run off we used for a few weeks. We consulted with an engineer with the computer rescue car which virus programme helps and they also removed all viruses from our computer.